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Claims and Complaints

I want to submit a complaint about a delivered item. How can I do that?

Non-conformity of purchased items is subject to complaint in accordance with the Consumer Protection Law. It is important to complete the request form and submit it in the manner defined by the Complaint Policy, & Request for Complaint where you can find details about the entire process. 

If the shipment received from Ted Baker Serbia is not appropriate, contains damage, or does not match the product description according to the declaration, you need to:

  • Notify us about the complaint by calling +381 11 4033334 or via email at tedbakerserbia@gmail.rs. Please include all order details and the reason for the complaint.

  • Download the Complaint Request Form, which must be completed in full and signed. 

  • Send or personally deliver the properly packed item on working days from 9:00 AM to 5:00 PM to the following address:
    TED BAKER STORE
    TC GALERIJA, Bulevar Vudroa Vilsona 12, Ground Floor
    11000 Belgrade, Serbia
    Please note that the shipping costs must be covered by you.

After we receive the item, you will receive a confirmation from us, and within the legally defined period you will receive a response to your complaint after the necessary checks have been carried out. If the complaint is accepted, the full amount will be refunded.

What documentation is required to submit a complaint?

In addition to the item you wish to complain about, you must provide:

  • Complaint Request Form – fully completed and signed by hand (available here).

  • Your contact information.

Is it possible to resolve the dispute out of court?

Yes, you have the option to resolve disputes out of court before a body for alternative consumer dispute resolution, registered in the List of Bodies for Out-of-Court Consumer Dispute Resolution in accordance with the Consumer Protection Law.
You can find the competent bodies at the following link here.

I received a damaged package. What should I do?

When receiving the shipment, please check the package in the presence of the courier. If there are visible damages (torn parts or dents), you should not accept the package.

In this case, please call our Contact Center at +381 11 4033334 or send an email with your order details and contact information to tedbakerserbia@gmail.rs.
It is important to state the reason for refusing the package, and you may attach photos of the damage if available.

We will inform you about the next steps as soon as possible.

What should I do if I received the wrong item?

If you accepted the shipment and after opening the box realized that the delivered product does not match the ordered item or the invoice details are incorrect, please contact us no later than 24 hours after receiving the shipment.

You can do so by calling +381 11 4033334 or sending an email with your details (name, surname, phone number) to tedbakerserbia@gmail.rs, explaining the issue.

We will inform you about the next steps as soon as possible.

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Men’s Shirt Size Guide
Size chart region selector
Units
Ted Size EU UK US Chest Collar European Collar
1 37 S S 86 cm 37 cm 37 cm
2 38 M M 91.5 cm 38 cm 38 cm
3 39/40 L L 96.5 cm 39 cm 39/40 cm
4 41 XL XL 101.5 cm 41 cm 41 cm
Tip: On mobile, swipe the table sideways.

How to measure

C
Collar / Neck Measure the circumference around the middle of your throat.
Ch
Chest Measure around your chest and underarm.
L
Body Length Measure from the top inside edge of shoulder to bottom of hem.

Womenswear Size Guide
Ted Size EU Bust Waist Hips
0 34 79 cm 63.5 cm 88 cm
1 36 84 cm 66 cm 93 cm
2 38 89 cm 71 cm 98 cm
3 40 94 cm 76 cm 103 cm
Same unit toggle applies to this table too.

How to measure

B
Chest Measure around the fullest part of your bust.
W
Waist Measure around the smallest part of your waist.
H
Hips Measure around the fullest part of your hips.

 

Standard Delivery

600 RSD SHIPPING WILL BE CALCULATED IN CHECKOUT

3-5 working days

  • Once ordered, your order will be delivered in 3-5 working days*
  • You’ll receive an email when it’s been dispatched, which will include tracking information
  • Your delivery will be made between Monday and Friday, excluding bank holidays
  • Gift cards cannot be used to qualify for free delivery

*Throughout Black Friday, December, and Sale you may have to wait longer for delivery

Please note Ted delivers to all Serbian Postcodes

 

Delivery of Goods

All orders are delivered to the Customer via GLS currier service.
The correctness of the order is checked by the customer. The buyer is obliged to inspect the delivered goods immediately upon receipt, and to notify the delivery person immediately of any possible defects.


When picking up the ordered goods, the customer is obliged to check for possible damages and immediately report them to the delivery worker who delivered the goods, as well as to refuse to pick up delivered goods with visible damage. If he subsequently notices damage to the goods and does not return the goods to the delivery person, the buyer has the option of contacting us via sales@tedbakerserbia.com so that the goods can be picked up in accordance with the agreement with the buyer.
If the customer rejects the order of the wrongly delivered items, the delivery person must establish at the time of receipt that there was a mistake in replacing the items, by consulting the customer and contacting "TED BAKER SERBIA Web Shop" via support telephone or email.


"BD GROUP BG D.O.O. / TED BAKER SERBIA Web Shop" reserves the right to refuse delivery of ordered goods if it determines a violation of these conditions and rules advertised on the website.
If the customer made a mistake, the shipping cost is paid by the customer, and the goods are returned to TED BAKER SERBIA Web Shop. Shipping costs when returning and replacing purchased goods are borne by the customer, except in the case when the customer receives a defective or wrong item, then the shipping costs are paid by the TED BAKER SERBIA Web Shop online store.


"BD GROUP BG D.O.O. / TED BAKER SERBIA Web Shop" is not responsible for the manner and quality of the service provided by the delivery person.
The delivery person undertakes to carry out the delivery of the order professionally and responsibly in accordance with the rules of the service and the General Terms and Conditions of e-commerce business of the TED BAKER SERBIA Web Shop online store.
In the event of a delay in delivery due to a breakdown of the delivery vehicle or other objective or subjective reasons of the delivery person, the cost of delivery shall be borne by the delivery person.


One customer can create multiple orders in one day.

 

Return of Goods

It is very important that you report any damage you notice to us via our email support.
If you notice such damage, do not sign for the receipt of the shipment or ask the courier to wait until you check whether the damage to the packaging caused damage to the product itself or the loss of parts. If the product is not damaged, and all parts are numbered, sign the receipt of the shipment.


Complaints about data or the wrong type of goods


If you received the shipment and after opening the box found that the delivered goods do not correspond to the ordered ones or the information on the invoice is not correct, please send us an e-mail with your information (name, surname, phone ) to e-mail TED BAKER SERBIA Web Shop and describe what kind of problem you have. As soon as possible, we will respond to the consumer's reported complaint and will inform you about further action. The deadline for resolving the complaint is 15 days from the moment it is reported.

 

 

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