Quick answers about orders, delivery, payments, returns (withdrawal), complaints, privacy and your rights.
Ted Baker Serbia brings the distinctive London spirit of the iconic Ted Baker brand to the local market. Known for refined tailoring, contemporary silhouettes, and attention to detail, Ted Baker blends classic British sophistication with a modern twist.
In-store and online, we offer curated collections for men and women—crafted for those who appreciate quality, design, and effortless style—supported by a premium shopping experience and dedicated customer service.
On the homepage (top-right), select Login → Create account, then fill in the required fields. If you already have an account, choose Login and enter your credentials.
You are responsible for the accuracy of the data you enter and any changes made to it. You can update your details in the Account section.
Browse via the main menu (category/season/color/size) or use the quick search. Open the product page, select your size, then click Add to cart. Repeat to add multiple items.
Need help ordering? Call +381 11 403 3334.
Card data is transmitted in encrypted form (SSL/PKI). Payments are processed by our card payment processor (ChipCard a.d. Belgrade), and your card details are not stored in our system.
Prices are shown in Serbian dinars (RSD) and include VAT. Payments are made in RSD.
If your card is issued in another currency, your bank/card network may convert the amount to your local currency. Due to conversion, a slight difference from the website price may occur.
After you place an order, you will receive an email with the order status. The sales contract is considered concluded only after BD Group d.o.o. sends an order confirmation email. If we cannot confirm the order, we will notify you by email and refund your payment (no contract concluded).
Delivery for all orders is charged 600 RSD.
By clicking COMPLETE PURCHASE, you confirm you agree with the terms of use and delivery conditions.
Usual delivery time is 3 business days, and maximum 7 business days. In exceptional cases (courier workload/technical issues), delivery may take longer, but not beyond what is allowed by law.
Couriers deliver between 08:00 and 16:00. Please ensure someone can receive the package during that time.
The courier typically attempts delivery twice on different days. If the first attempt fails, the courier may call the contact number provided to arrange a new time. If the second attempt fails, the shipment is returned to us.
Delivery is available in Serbia, on business days only.
Yes. You can withdraw from a distance contract within 14 days without stating a reason. You only cover the direct cost of returning the goods.
The 14-day period starts when the goods come into your possession (or a third party you designate, not the carrier).
Submit your withdrawal statement using the Withdrawal Form (sent by email and downloadable from the website). The request is considered on time if the form is sent within 14 days.
You can return the goods by shipping them with the form, or deliver in person on business days 09:00–17:00 to:
TED BAKER STORE, TC Galerija, Bulevar Vudroa Vilsona 12 (ground floor), 11000 Belgrade
Questions? Call +381 11 403 3334.
Return the goods without undue delay and no later than 14 days from the day you sent the withdrawal. After that, returns are not accepted.
Return shipping costs are paid by the consumer.
Refunds are issued to your bank account without undue delay, no later than 14 days from the day we receive the withdrawal form. We may withhold the refund until we receive the returned goods or you provide proof of shipment—whichever happens first.
Please pack returned items securely.
Footwear: Do not seal the original shoe box with tape. The shoe box must be protected with extra packaging (e.g., placed inside another bag/box) to prevent damage during transport. If this isn’t followed, we may be unable to accept the return.
After receipt, we inspect the item. If damaged due to consumer fault, refund may be refused and the item returned at your expense, or refund reduced proportionally.
If your item is damaged, incorrect, or not in conformity with the product description, please:
Delivery costs for sending the item to us are covered by the customer.
If the complaint is accepted, the purchase amount is refunded in full.
Inspect the package in the presence of the courier. If there is visible damage (tears/dents), do not accept delivery.
Contact us immediately at +381 11 403 3334 or email tedbakerserbia@gmail.rs with order details and your contact info. You may attach photos of the damage. We will advise you on next steps.
Please contact us within 24 hours from delivery. Call +381 11 403 3334 or email tedbakerserbia@gmail.rs with your name, phone number and a description of the issue.
Yes. If your complaint is rejected, you may initiate an out-of-court consumer dispute resolution procedure within one year of submitting the complaint, before a body appointed/registered by the competent ministry.
Information is available on the official page: https://vansudsko.must.gov.rs/adrbodies
We collect only data needed to provide services and operate the website, including:
We share data only as needed with carefully selected third parties, such as:
We keep your data as long as you have an account and as needed afterward for questions/claims, and as required by law. In some cases, we may retain data in aggregated/anonymized form.
You have rights to access, correct, delete, restrict processing, data portability, and to object, including the right to complain to the Serbian supervisory authority (Commissioner for Information of Public Importance and Personal Data Protection).
By using any part of tedbaker.rs, you accept the current Terms of Use. Content is published in good faith and may be used for personal, non-commercial purposes at your own risk.
BD Group d.o.o. holds intellectual property rights to the website content. Misuse may result in legal action under Serbian law.
It is strictly forbidden to attempt to disable the website, bypass technological measures, or use specialized programs to download content.
Product descriptions and images are informational; unintentional errors may occur. Items displayed are part of our offer, but may not be available at all times.
You will receive an email with the order status. If an item is in stock, you will receive confirmation; otherwise we will notify you it’s unavailable. Availability can be checked by phone: +381 11 403 3334.
Under Serbian Consumer Protection Law, the seller is responsible for non-conformity that appears within 2 years from the transfer of risk to the consumer (as defined by law).
Remedies may include repair or replacement, or price reduction/contract termination for that goods—depending on legal conditions and timelines.
600 RSD SHIPPING WILL BE CALCULATED IN CHECKOUT
3-5 working days
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
